SHIPPING INFORMATION

DROP SHIPPING POLICIES & INFORMATION

Rates, Methods and Delivery Options

Wholesale Adult Toys has recently made changes to shipping policies. Please read the entire shipping policy prior to placing your order.

Discreet Shipping

Your package will be shipped in a plain box or envelope without advertisements and will have one of the following return addresses:

EMART MEDIA
59 Lake Drive
East Windsor, NJ 08520

EMART MEDIA
7731 Hayvenhurst Ave.
Van Nuys, CA 91406

Shipping Rates and Policies

United States & Territories

Wholesale Adult Toys uses the following shipment algorithm in ESTIMATING shipping costs. There are many factors that may result in variances form this algorithm including oversize or large manufacturer packaging, heavy items such as sex dolls, realistic products containing flesh-like materials, large rubber products, product displays, furniture and other heavy products. The prices listed below are ESTIMATES only. Our shopping cart application will charge the ESTIMATED shipping charge and then a daily shipping reconciliation is ran each evening to collect or credit your wholesale account any difference in actual shipping costs. In addition to your ESTIMATED shipping costs, Wholesale Adult Toys charges a $3.00 USD per order (not per item) drop ship fee. This fee covers the cost of the box, packaging materials, shipping labels and labor associated with shipping your order for you. All orders are considered drop ship orders whether the order is being shipped to you or to your customers. Unopened Domestic orders returned to us as undeliverable will be charged a minimum of $25 undeliverable fee as well as a 25% restocking fee. Any remaining balance will be applied as a credit to your account in the form of a coupon code and may be used toward future purchases. Due to the nature of our products, Wholesale Adult Toys and any affiliated web sites, retail and wholesale DO NOT accept product returns under any circumstances.

USA Shipping Calculations

Standard USA Shipping

$6.95 for the first item and $0.40 for each additional item

Priority USA Shipping

$9.95 for the first item and $1.00 for each additional item

International Shipping

International orders are NOT guaranteed and may not be able to be tracked online once the package has left the United States. You may be responsible for taxes, duties, tariffs or import fees on international orders. We are not responsible for packages that may be confiscated by customs officials in foreign countries. All international packages will be declared as NOVELTY items on shipping bills of lading and customs forms. You assume all risks associated with international orders. Refunds or credits will not be issued on international orders that are not received. Unopened International orders returned to us as undeliverable will be charged a minimum of $50 undeliverable fee as well as a 25% restocking fee. Any remaining balance will be applied as a credit to your account in the form of a coupon code and may be used toward future purchases. Due to the nature of our products, Wholesale Adult Toys and any affiliated web sites, retail and wholesale DO NOT accept product returns under any circumstances.

Customs, Duty and Taxes are payable by the recipient. If our shipping account gets charged, your credit card will be subsequently billed. You will also be charged for postage/freight incurred on all returned shipments.

International Shipping Calculations

USPS International Package

$39.95 for the first item and $3.95 for each additional item

DHL Global Mail Priority

$17.95 for the first item and $3.95 for each additional item

Order Processing

All orders are processed in the sequence received and generally ship within 24 business hours of receipt of the order (transfers and large orders may require additional time).

** Expedited orders (Next Day & 2nd Day Air) are prioritized in our queue for rapid processing, however that not does guarantee your order will be delivered within 1-2 days. By requesting Next Day or 2nd Day shipping, you will ensure that your order will be delivered within 1-2 business days after it has left our facility. We make every effort to ship all orders daily, however due to heavy volume we are not always able to do so. Please note: UPS & FedEx do not count Saturdays, Sundays, or holidays as part of their Next Day & 2nd Day Air service.

 

International Order Policy

Wholesale Adult Toys accepts orders from the USA and the following countries. If you do not live in one of these countries then Wholesale Adult Toys does not currently ship to your country.

Australia
Austria
Belgium
Brazil
Canada
Denmark
Finland
France
Germany
Great Britain (UK)
Greece
Ireland
Italy
Japan
Luxembourg
Mexico
Netherlands
New Zealand
Norway
Portugal
Spain
Sweden
Switzerland
United Kingdom

We ask all first-time international customers (excluding Canada) to complete and return our international credit authorization form along with a copy of their photo identification. This form allows us to safeguard your credit by comparing the signature from the back of the card against the signature on the form. You will receive this form in an email after you have placed your order. Once we verify your signature and identity we will promptly destroy your information.

We are NOT responsible for the packages impounded by national Customs Authorities. The customer (you) might be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; control over these charges cannot be predicted what they might be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

International delivery is NOT guaranteed. If a package is lost (stolen), damaged, or vandalized, a replacement package WILL NOT be sent at no cost to you or refund your money. In order for products to be replaced for a shipment not delivered for the reasons listed above, a non-delivery must be confirmed by the post office and a damaged package must be returned to Wholesale Adult Toys. If a package is returned due to incorrect shipping address provided by a customer, it will incur a 25% re-stocking fee or additional shipping costs for the second delivery, whichever is preferred by the customer.

If you have any other questions about our shipping policies please contact one of our experienced customer assistance representatives at 1-800-890-0464.