Frequently Asked Questions

NEED HELP? FIND ANSWERS TO COMMON QUESTIONS

After 20 years in business we have gotten a lot of questions from our customers. Below is a list of the most frequently asked questions regarding our products and services.

Common Questions from Our Members

What is Wholesale Adult Toys

Wholesale Adult Toys is a unique online distributor and drop ship provider of adult toys and novelties. Our services include a complete array of e-commerce services focusing on a variety of online and offline adult businesses.

Who is Wholesale Adult Toys for?

Anyone who re-sells adult toys, novelty items or lingerie is a potential member. Whether sold in a retail setting, online or through home parties, Wholesale Adult Toys is an excellent partner for drop ship or bulk ordering of adult products.

How many products does Wholesale Adult Toys offer?

Wholesale Adult Toys current inventory is just over 20,000 items with hundreds of new items being added each month. Inventory stock status is updated every few minutes so our members always know what items are available before they make their purchases.

What is the cost to join?

Zero, Zip, Nada! Wholesale Adult Toys is free to join for all B2B businesses.Simply create a free account and start placing orders for drop shipment in no time!

What is drop shipping?

Drop shipping is a process in which retail merchandise is shipped to the customer directly from the warehouse or supplier rather than from the merchant or online retailer. When a product is sold, the merchant passes along the customers’ order information to the wholesale supplier who then in turn packages and ships the product. This process minimizes the risk to you, as a merchant, because you do not need to purchase the merchandise until it has sold. The wholesale supplier takes care of the warehousing, packaging, and shipping of products, saving you a great deal of time and money.

Does Wholesale Adult Toys charge a drop shipment fee?

There is a $3.00 flat fee for each order. All orders placed with Wholesale Adult Toys are considered drop ship orders. The drop ship fee covers the cost of the box, packaging materials, warehousing and labor associated with shipping your orders. The fee is per order, not per item. Large orders that ship in multiple boxes are only subject to one $3.00 drop ship fee. The $3.00 drop ship fee is automatically added to the checkout page.

What does Wholesale Adult Toys charge for shipping?

Wholesale Adult Toys uses a shipment algorithm for ESTIMATING shipping costs. There are many factors that may result in variances from this algorithm including over-sized or large manufacturer packaging, heavy items such as sex dolls, realistic products containing flesh-like materials, large rubber products, product displays, furniture and other heavy products. The prices listed during checkout are ESTIMATES only. Our shopping cart application will charge the ESTIMATED shipping charge and then a daily shipping reconciliation is ran each evening to collect or credit your wholesale account any difference in actual shipping costs. For a complete list of estimated shipping charges please view our shipping information page.

What are Product Data Feeds and how can I use them?

Product Data feeds help you populate your shopping cart, marketplace or database quickly. Our product data feeds are available to qualifying customers. Our data feeds are available in both Comma Separated Value (.csv) and XML formats to help you populate your shopping cart applications and online marketplaces. Data feeds are updated several times every hour to ensure you have the latest product merchandise and inventory status. For more information please view our product data feeds page.

How can I view the wholesale prices?

Simply create your free account and then verify your email address to gain access to wholesale pricing. Register for free today!.

How soon will my order ship?

All in-stock orders placed before 2:00 13PM EST will be placed in the order queue for same day processing. We ask you allow 24-48 hours for standard shipping methods to process and ship. Priority and Express orders are moved to the top of the queue for faster processing. Please note; orders are shipped Monday through Friday. Orders placed on holidays or weekends will ship the following business day.

How do I reach customer service?

You may reach customer service either by telephone at 1-800-890-0464 or via secure email form on this website. Regular business hours are Monday through Friday 9:00 AM to 5:00 PM EST.

How can I track my orders?

Every order placed with Wholesale Adult Toys will be issued a tracking number. In order to track your drop shipment orders online you must login to your account and then navigate to the My Orders page. On your My Orders page you will find a link to view your order’s details on which you will find the order tracking information for each order.

To track an order without logging into your account please click here

Still need help?

If you do not see the answer to your question here, please contact us either by phone at 1-800-890-0464 or online by clicking here.